Lin Yan Aeronautic Transportation College Shanghai University of Engineering Technology Shanghai,China Huang Jianwei Aeronautic Transportation College Shanghai University of Engineering Technology Shanghai,China Sun Zhanfang Aeronautic Transportation College Shanghai University of Engineering Technology Shanghai,China
Research on Air Passenger Service Quality Based on the Service Quality Gap Model
[M].2011 International Conference on Management Science and Intelligent Control(ICMSIC 2011),
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